Beware of Xicom Technologies Ltd. aka Xicom.biz
Xicom Technologies Ltd. is a software development company located in New Delhi, India. It's website located at Xicom.biz boasts that the company is "one of India's leading software development, mobile application development and IT consulting companies.". We paid Xicom tens of thousands of dollars for custom software development, and Xicom.biz left us high and dry -- scammed and cheated out of service.
The Bad
We hired Xicom in late 2013. Communication was good. We chatted via Skype and corresponded via email to go over details of our webcam project that needed an overhaul. We were told that it would take 3 months to get our project re-launched, however it took closer to a full year. When the project in December 2014, it was a catastrophe. The site was up and down for weeks and caused traffic to decline by 30%. Attempting to regain this lost ground in a increasingly competitive marketplace proved very difficult and expensive.
After several months, issues with the project were ironed out and it became clear that Xicom had produced a fairly stable website. We were happy just to finally have a stable project to launch new features on. Throughout the remainder of 2014, we worked closely with Xicom on developing upgrades and bug fixes. Everything seemed to be going fairly well. At this time our Xicom team consisted of Chitvan, Dinesh, Anush, and Sandeep.
Several new critical features that were implemented on the project malfunctioned and were not addressed (e.g. a feature that auto-alerts users by email when a model is broadcasting their webcam) causing even greater problems for the project. In this case, our domain became blacklisted by Hotmail, Live, and all their associated companies which essentially cut off 25% of users attempting to register accounts on our site.
The Ugly
In October anad November 2014 we decided to re-work our entire chat room system (design, new features, features that once existed but were missing from the overhauled project such as private chat room options) and to make the chat mobile compatible. During this same period, our Xicom team members changed. Now it consisted of Chitvan, Ashish, Aayush, and Sandeep. Additionally, Chitvan who had been our main point of contact throughout 2013 and most of 2014 became increasingly difficult to get a hold of.
A feature list for the new chat room was developed and a timeline for completion was provided - according to the Xicom team it would take approximately 2 -3 months to complete. We paid for the development services without issue as we had done from the day we started working with Xicom.
Weeks passed and we would ask Xicom for updates on the chat room. We were consistently told that development was on track though no evidence showing such was ever provided. No updates in Springloops regarding the task were posted indicating any progress on the task. Months passed with the same level of assurances and in 2015 we asked to see the chat room to confirm the status of it. We were told that Xicom was 1 - 2 weeks away from completing the task. After several more weeks prodding, Xicom finally presented us our new chat room - a free chat room script (called CandyChat) with some minor modifications done to it - and lacking all the features we had asked for including mobile compatibility. We had paid for and waited months for custom developed software and received an incomplete (barely started) 3rd party script. It was only at this time when Xicom delivered to bombshells to us: 1) they did not have a Flash developer and 2) they did not have the technical expertise to make the chat mobile compatible hence using an untested 3rd party script.
During the same period in time the site suffered a number of significant downtimes. For example, three entire weekends, the site was completely down and no support was offered despite assurances to the contrary following the first downtime. After our own investigation, the cause of the downtime was discovered to be that Xicom had tied our project in with a 3rd party website that was consistently being DDoS attacked. When that 3rd party site crashed, our site crashed with it. Not only was this an egregious oversight by Xicom (the uptime of our site should never rely on the uptime of other unrelated sites) but the Xicom team was completely oblivious to the cause until we pointed it out to them. Xicom consistently lied to us telling us that they were providing support when they were not; No attempts to enter the servers and address the problems occurred on any of the weekends of downtime.
Having spent months waiting for a new chat room (the bedrock of our project) and not getting it, we agreed to continue paying Xicom in order to get another feature completed (Photo/Video purchases on profiles) while Xicom would also complete other features in lieu of the chat room. The bulk of the Photo/Video feature was completed, although with a number of bugs, but no progress on other promised features were develiered.
As a result of the downtime and delays, Xicom.biz agreed to $8000 in compensation and to complete tasks including integrating additional billing options, integrating a new support system, fixing lingering bugs.
At the same time, we sought out another company to handle Flash development for the chat room.
Three more months went by and Xicom had not delivered on anything and we agreed to cut ties.
As a result of the above, our project is now a year behind schedule and development is costing us double what it should since we have to pay again to develop features we had already paid to Xicom without getting the features developed by them.
Consolation and SummaryLegal action may be taken against the company since Xicom.biz has a presence in and does business in the United States.
The moral of the story is that if you have lots of money to spend on custom software development, do not trust Xicom. We can recommend other companies that will provide you with quality services for your business.
Documentation (screenshots) supporting the arguments above will be made available on this page soon. (Email messages, Skype message logs, Springloops posts)
Xicom.biz Ownership & Team Members
The following is a list of persons who own, work for, or represent Xicom Technologies Ltd. These individuals participated in scamming this former client, and are responsible for the extreme mismanagement of this former client's project. The information is available in the public domain and was gleaned from public websites where these individuals have posted their information openly.
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Rahul Mahajan FaceBook Rahul Mahajan: https://www.facebook.com/xicom.ceo LinkedIn Chitvan Seth: https://ca.linkedin.com/in/xicomtechnologies Email: service@xicom.biz Address: 512A, Mahatta Towers, Community Center, Janak Puri, New Delhi, Delhi, 110058, India Phone: +91.25502616 Role: CEO |
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Chitvan Seth FaceBook Chitvan Seth: https://www.facebook.com/chitvan.seth LinkedIn Chitvan Seth: https://in.linkedin.com/pub/chitvan-seth/8/8a6/23b Email address: chitvan@xicom.biz Skype: xicom.chitvan Birthday: August 10, 1982 Role: Delivery Head for Xicom Technologies Ltd |
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Ashish Prakash aka Ashish Prakash Srivastava FaceBook Ashish Prakash: https://www.facebook.com/ashish.prakash.927 LinkedIn Ashish Prakash: https://in.linkedin.com/pub/ashish-prakash/4b/222/90a Email address: ashish.prakash@xicom.biz Skype: xicom.ashish Role: Delivery Manager at Xicom Technologies Ltd |
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Aayush ChaudharyLinkedIn Aayush Chaudhary: https://in.linkedin.com/pub/aayush-chaudhary/62/803/a15Email address: aayush@xicom.biz Skype: xicom.aayush Phone: +919718735440 Role: Associate Project Manager at Xicom Technologies Ltd. |
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Sandeep Kumar Jain FaceBook Sandeep Kumar Jain: https://www.facebook.com/jain.sandeep.kumar LinkedIn Sandeep Kumar Jain: https://in.linkedin.com/in/sjainuni Email address: sandeep@xicom.biz Skype: xicom.sandeep Studied: Studied at Jiwaji University, Gwalior (1999) Role: Assistant Manager Technical |
Headquarters (India)
C-1/134, Janak Puri, New Delhi
110058 India.
Landline +91.11.25502616
Fax +91.11.25512616Branch Office (Chandigarh)
Sales Office (India)
Rajeev Gandhi IT Park, DLF Tower B, Level 3, 160101 India.
Direct Line +91.9953235959
Branch Office (Chandigarh)
35996 Woodridge Circle, Farmington Hills, Michigan 48335, United States.
Direct Line +1.248.229.8002
Bank Wire Transfer Address
512 Mahatta Towers, B-Block
Community Center, Janak Puri
New Delhi, India
Other US Address
PMB 6011, 2711Centerville Rd. Suite 120
Wilmington, DE 19808
USA
1-855-55XICOM
business@xicom.biz
rinku@xicom.biz
Other Xicom Reviews
Below are links to other troubling Xicom reviews we found online. If you have had similar experiences with Xicom as we have and you'd like to post your review on our site, please email us.
Beware of NIX Solutions Ltd.
NIX Solutions Ltd. is a web development company operating out of Kharkov, Ukraine that is owned by an Israeli shell company called United Softhouse Ltd. They operate websites www.nixsolutions.com and www.unitedsofthouse.com and offer their services on third party web development escrow sites such as www.elance.com (now called www.upwork.com). These rogue companies, their owners, and their employees have scammed a former client out of millions of dollars. A short list of things that you can expect from NIX Solutions should you be so unfortunate to hire them: Inefficient development, Defective development, Illegal activity (NIX Solutions doesn't abide by laws in their own country by being involved in the development of a hardcore explicit pornographic website; we encourage Ukraine authorities to investigate NIX Solutions on this matter), Being ignored by top management (it'll take a year for them to respond to you), Unqualified non-expert developers (when your project requires experts), Copyright and Trademark infringement (they'll use your intellectual property for their own commercial gain), Poor support (your project will be offline for days without being addressed), Sloppiness (they'll inadvertently alter your sites robot.txt file so that it gets de-listed from all search engines), and thousands of hours of site downtime and inexplicable slow site speeds. NIX Solutions will destroy your business while telling you that it is a tremendous success despite all metrics pointing to the opposite. Our advice is to say far away from NIX Solutions Ltd. and all the companies and parties associated with them below.
Our full 50+ page complaint can be viewed here and evidence corresponding to the footnotes can be downloaded here.
If you have also experienced poor service or wrongdoing at the hands of Nixsolutions please email us at mail@nixsolutionssucks.com and we will post your NIXSolutions reviews. If the response is great enough we will launch a forum that will facilitate discussion on the matters.
The following are the address for NIX SOLUTIONS LTD. and associated companies:NIX Solutions Ltd. (New Address)
2 Karazina Str., Office 707.
61102, Kharkiv, Ukraine
NIX SOLUTIONS LTD.
181 Gagarina Ave, Office 401
Kharkiv, Ukraine, 61105
United Softhouse
23/1, Ha-Teena street, Or-Aquiva, IL 30600
Israel
United Softhouse (the company's second address)
Abba Eban Blvd No.: 15, Herzliya, IL 46725
Israel
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(Update January 10, 2019): Bogus Copyright Claim: The Nix Solutions Ltd. saga continues, now with a bogus DMCA claim from Viktor Shalnyev sent to us on January 9th. We've submitted our counter claim.
(Update December 20, 2018): Infringement: On November 24th I was made aware of Nix Solutions Ltd. attempting to piggyback on this website by copying it but substituting several key words. I lodged a DMCA Notice complaint with their domain registrar, and they have since removed the infringing content. A screenshot of the resolution is located . After all these years, it appears that Nix Solutions Ltd. will stop at nothing to discredit themselves.
(Update July 13, 2016): Hacking attempt: On April 13th I went to www.nixsolutions-sucks.com and noticed that the site had disappeared. In its place was an with text that appears to be Russian or Ukrainian. I immediately contact the hosting company for this website and they were unable to confirm how the site had changed and suggested that it may have been hacked but that they do not know by whom nor how it was hacked. Since then, they have moved this website to a newer secure server and passwords have been updated.
Was Nix Solutions staff behind this hack or was it purely a coincidence that the hackers left an image in what appears to be Russian writing? Whom other than Nix Solutions would want to take this site down? Interestingly, on the same day that the site was taken down, several posts on forums on the internet where I've criticized Nix Solutions were suddenly responded to by Nix Solutions (these posts are several years old). Perhaps Nix Solutions believed I had abandoned this site so they took it down and were attempting to clean up their image on internet forums simultaneously. It's all very strange and makes one wonder to what lengths Nix Solutions may go to try and silence their critics.
I wish to let Nix Solutions know that this site will remain online indefinitely. Nix Solutions has never attempted to make good on the failures of their services that compromised my busines and this latest incident suggests they're still far from trying to make amends.
(Update October 22, 2014): Justice has prevailed. The WIPO decision allows us to continue airing NIX Solutions' dirty laundry.
(Update September 28, 2014): NIX Solutions' team of lawyers emailed a supplemental filing to WIPO rehashing the same arguments that the original response already debunked. Nonetheless, we've submitted a supplemental response elaborating on the fact that NIX Solutions Ltd. is an English-language based ecommerce company targeting English language based companies and individuals almost exclusively. We've also noted that NIX Solutions has no problems with other international companies utilizing "NIX" in their domain name, including a commercial website operating within the same industry as NIX Soluions Ltd. You can read the supplement to the complaint and the supplement to the response .
(Update September 23, 2014): Proceedings have commenced. In the spirit of full transparency, you can view the NIX Solution Ltd. complaint and the response.
(Update August 30, 2014): In an attempt to censor ex-client criticism and greivances, NIXSolutions Ltd. had their lawyers initiate arbitration to cancel our website's domain. Rather than address the complaint and the mountain of evidence supporting it, they want to silence us. This action is further support of our review on NIX Solutions Ltd.
-------------------------------------------------------------------------------------------------------------------------More Client Complaints
We received an email from another NIX Solutions client describing similar problems with NIX Solutions business conduct. The following is the conents of the email:
Subject: NIX Advice
"Hi there,
I recently stumbled across your site nix solutions-sucks.com after experiencing problems with NIX myself. I have been working with them for about 6 months now but things are really starting to slow down due to incompetence.
I was wondering if you wouldn't mind sharing some advice regarding NIX and how to potentially limit the damage they have done/are doing to my business?
Thanks very much"
We encourage current and former NIX Solutions clients to continue emailing us so that NIX Solutions cannot destroy anybody elses business.
-------------------------------------------------------------------------------------------------------------------------The following is a list of persons who own, work for, or represent NIX Solutions Ltd. These individuals participated in scamming this former client, and are responsible for the extreme mismanagement of this former client's projects. The information is available in the public domain and was gleaned from public websites where these individuals have posted their information openly. If you have further information on these individuals please email us at mail@nixsolutionssucks.com We will pay for verifiable public information.
List of Scammers and Thieves
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Alexander Avdeev
Address: From Kharkov, Ukraine. Currently living in Burlington, Vermont, USA |
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Alexey Timofeev
Studied at: Kharkiv National University of Radioelectronics (Class of 2006) |
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Alexey Nikolayev
Studied at: Kharkiv National University of Radioelectronics FaceBook Alexey Nikolayev: https://www.facebook.com/kola.aloka LinkedIn Alexey Nikolayev: http://ua.linkedin.com/in/alexeynikolayev Role: VP, Corporate Clients at NIX Solutions Ltd. Company: NIX Solutions Ltd. Outstanding Balance: $xxx,xxx |
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Anastasiya Chyrkina
Studied at: Kharkiv Polytechnic Institute Company: NIX Solutions Ltd. Outstanding Balance: $xxx,xxx |
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Dasha Kozlenko AKA Dariya Maslova AKA Даша Козленко
Studied at: Kharkiv National Aerospace University (Class of 2004), Gymnasium Kharkov (Class of 2000) |
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Igor Braginsky
LinkedIn Igor Braginsky: https://www.linkedin.com/pub/igor-braginsky/a5/428/b89?trk=pub-pbmap |
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Oleg Ivanov
LinkedIn Oleg Ivanov: http://ua.linkedin.com/pub/oleg-ivanov/1/9ab/a26 |
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Sergey Melnik AKA Serg Miller
LinkedIn Sergey Melnik: https://www.linkedin.com/pub/serg-miller/20/9ba/93 Outstanding Balance: $xxx,xxx |
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Viktor Shalnyev
LinkedIn Viktor Shalnyev: http://ua.linkedin.com/in/victorshalnyev |
